Using your own Windows hardware

This procedure describes how to prepare a customer-provided Windows device (e.g. MTRs, Zoom Rooms, OEM OPS, NUC PCs, ...). To ensure stability, security and full support, the steps below must be followed exactly.

A fresh installation of Windows is mandatory. Installing Mago directly, without a fresh installation of Windows, on systems running modified OEM images, collaboration appliance images (Microsoft Teams Rooms, Zoom Rooms) or preconfigured OPS firmware, is not supported and will not work.

1

Install Windows 11

1. Create a Windows 11 installation USB using the Microsoft Media Creation Tool. Refer to this guide: https://support.microsoft.com/en-us/windows/create-installation-media-for-windows-99a58364-8c02-206f-aa6f-40c3b507420d

2. Boot from the USB key using BIOS or Advanced Recovery options.

3. When prompted, delete all partitions until only “Unallocated space” remains, then install Windows.

4. Complete OOBE:

   • Select region and keyboard

   • At the account step, create a local Administrator user

   • If Windows forces online login, disconnect all network connections (Ethernet and WiFi), reboot, press SHIFT + F10 to open the Command Prompt and run "OOBE\BYPASSNRO" (without quotes)

5. Once on the desktop, connect to the internet.

6. Activate Windows with a valid Windows 11 Pro, IoT or Enterprise license.

7. Rename the PC (room name or device name) and restart.

2

Update the system

1. Install all Windows Updates.

2. Install Optional Updates (drivers, firmware, .NET components).

3. Open Device Manager and confirm that no devices are missing drivers.

4. Install any required vendor clients for peripherals (Jabra, Logitech, Poly).

3

Configure Windows 11

Power and performance

• Control Panel → Power Options → set to Ultimate Performance (preferred) or High Performance.

• Optional: Enable Fast Startup (if available on the hardware).

Security settings

• User Access Control (UAC): set to Always notify (highest level).

• Add Mago Pro and all files inside Program Files\Mago to Antivirus and Firewall exclusions.

• Ensure the admin account is able to create a local unprivileged user (required during installation).

System and language

• Enable Location Services and allow apps to use location.

• Set Language, Region, and Time Zone correctly.

• Enable automatic Date & Time and NTP sync (time.windows.com).

Display configuration

• Windows Settings → System → Display:

  • Set the main display as Primary

  • Set additional displays (including wired tabletop touch controllers) as Extended

  • Refresh rate: 60 Hz or higher, where possible

  • Recommended scale for main screen: 250 percent

• For touch controllers:

  • Control Panel → Tablet PC Settings → Calibrate touch for each screen

Restart the PC.

4

Enable Bluetooth for Proximity Join

• Enable Bluetooth on the device (BLE 4.0 or higher required).

• Bluetooth is used only for proximity detection using ADV_NONCONN_INT beacons.

• No pairing is required.

• All data transfer occurs through secure E2E encrypted HTTPS signaling.

5

Remove unnecessary components

• Uninstall Microsoft Teams (any preinstalled variant).

• Remove unwanted OEM apps or bloatware.

• Remove OneDrive (optional, improves boot speed).

6

Install and activate Mago

1. Log in as the Administrator.

2. Download the latest Mago Pro release from: https://admin.mago.io → Downloads.

3. Run the installer.

4. When prompted, launch the Mago Configuration Wizard.

5. Follow the steps to activate Mago (locally or online) here: Activation and First Configuration

At the Local User step, choose a username and optional password. Complete all remaining steps and restart.

Windows will automatically log into the new Mago local user and launch Mago Pro.

7

Configure the Mago user

1. Close the Mago app:

   • If kiosk mode is enabled, disable it via “Mago Pro Settings → Advanced” as Admin user (CTRL+ALT+DEL → Logout → Login as Admin → Open Mago Room Settings) or via Admin Center policy.

   • If kiosk mode is disabled: long-press the top Mago logo for 5 seconds and confirm exit.

2. Set audio input/output devices correctly under Windows Settings.

3. Confirm Google Chrome is the default browser. If not, set it manually.

4. Disable all Windows notifications.

Optional performance tuning

• Unpin all taskbar icons.

• Disable Search, Widgets and Task View.

• Set Dark mode theme.

8

Optional: Install and configure the Microsoft Teams desktop client

1. Login with the Mago local user.

2. Close the Mago app (disable kiosk mode, if enabled, and long-press the Mago logo for 5 seconds).

3. Uninstall any preinstalled Teams or Teams Personal.

4. Download the latest Teams desktop client using Chrome.

5. Sign in with the same room resource account used in Mago Pro settings (Calendar and Instant Meetings).

6. Apply these Teams settings:

   • Disable Auto-start

   • Enable Open in background

   • Enable Keep running when closed

   • Enable Turn off animations

7. Start a Meet Now and check microphone, speaker and camera settings.

8. Close Teams.

9. Enable “Use Teams Desktop Client” in Mago Pro Settings → Advanced, and save.

10. Restart the PC.

9

First-use validation

Verify that the room behaves correctly.

1. Automatic login to the Mago user.

2. Launch a Teams meeting from Mago and verify:

   • Auto-join

   • Camera works

   • Microphone works

   • Speaker output is correct

3. Repeat with Zoom, Google Meet and Webex, or any preferred provider.

4. Test all configured screen sharing methods:

   • HDMI ingest

   • Miracast

   • AirPlay

   • Google Cast

   • Mago Link (magolink.com)

5. Test Mago whiteboard (offline and online).

6. Test installed apps (e.g. Chrome).

7. End the meeting and confirm full session cleanup.