Mago.io
  • Welcome to Mago Knowledge Base!
  • Prerequisites setup
    • Hardware, OS and Software Requirements
      • Multiple Display supported Scenarios
      • How to enable Bluetooth BLE (proximity) for BYOD Features
    • Network Requirements
    • Wireless Display
      • I am unable to see Miracast (AirServer) as a destination to mirror to
      • Fixing Miracast Issue with some Wifi Chipsets
    • MS Teams best practices
      • (optional) Disabling Chat in Teams accounts
    • Zoom best practices
    • System Hardening Best Practices
    • How to Create a Room Resource for Calendar Events
      • Google Workspace
      • Microsoft 365
        • Setup a room resource
        • Configure a Room resource
    • OS Updates, Drivers & firmware
      • OS Windows update policy
      • Update policy for Drivers and Firmware (Intune)
      • Mago Room Update
  • Installing Mago Room
    • Installation steps overview
      • ✍️Pre-requisites checklist
      • 1️⃣Install and configure Windows 10/11 OS
      • 2️⃣Install and configure Mago Room
        • Getting Mago Room
        • Installing Mago Room
          • Deploy Mago Room with Software Distribution (Silent Install)
        • First Configuration (Wizard)
        • Advanced Settings
      • 3️⃣Post-installation checklist
  • Cloud Management & Analytics Console
    • How to Create an IT Admin User Account and Manage Mago Room and Licenses
    • Adding a Room in the Valarea Management Console
    • Using the Mago Room ADMIN Console
      • Rooms List
      • How to Create Groups and Tags
      • How to create Policies
      • How to Assign Policies
      • Create and Schedule a Task
    • Analytics Console
  • FAQ
    • Frequently Asked Question
      • Mago OAuth scopes and permissions explained
        • Mago Room OAuth scopes
        • Mago Workspace App OAuth scopes
      • Important Configuration Files
      • Antivirus & Firewall exceptions
      • Installing Mago Room on existing Room systems (MTR or Zoom room hardware)
  • Videos for training
    • Videos for training
  • Mago Essential
    • Setup Guide
      • Requirements
      • Hardware installation
      • First configuration
  • TECH DOCS
    • 🛡️Security White Paper
      • Introduction
      • Reliability
      • Application Security
      • Mago Room Security
      • On-Cloud / On-Premise Deployment Security
      • Encryption
      • Vulnerability Management
      • Mago Information Security
      • Physical Security
      • Conclusion
    • ℹ️Dec 14, 2021 | Vulnerability Statement | Log4j
    • 📄Privacy Policy
    • 📱Mago Workspace for Android - Data safety
  • Support
    • Mago Helpdesk and Support
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  1. Support

Mago Helpdesk and Support

PreviousMago Workspace for Android - Data safety

Last updated 1 year ago

If you need support with Mago Room or Mago and Mago Controller apps, please contact your Reseller or submit a ticket here:

Alternatively, you can also contact us via email at

https://support.mago.io
support@mago.io