Using a Mago Pro certified core unit

Mago Pro certified core units (PC or OPS) come with Windows 11 and Mago Pro pre-installed and optimized. When the device is powered on for the first time, it will automatically log into the Administrator account and launch the Mago Configuration Wizard.

1

First startup

1. Power on the certified core unit.

2. The device will automatically log in using the built-in Administrator account.

3. The Mago Configuration Wizard will open automatically.

4. Do not close or bypass the wizard unless instructed.

The default Admin user password is mre

2

Update the system

Before activating Mago Pro, ensure the system is fully up to date.

1. Open Windows Update.

2. Install all available Windows Updates.

3. Install Optional Updates (drivers, firmware, .NET components) if offered.

4. Open Device Manager and confirm that all hardware drivers are correctly installed.

5. Install any required vendor clients for peripherals (Jabra, Logitech, Poly).

6. Restart the device when completed.

Certified devices typically include all required drivers, but updating ensures the best performance and compatibility.

3

Check Windows 11 configuration

Although certified units are preconfigured, we recommend verifying and adjusting the essential Windows settings listed below.

Power and performance

• Ensure the Power Plan is set to Ultimate Performance or High Performance.

Security settings

• Confirm that User Access Control (UAC) is set to Always notify.

• Ensure Antivirus/Endpoint Protection does not block applications located in Program Files\Mago.

System and language

• Enable Location Services and allow apps to use location.

• Confirm Language, Region, Time Zone, and Keyboard layout.

• Enable automatic Date & Time and NTP sync (time.windows.com).

Display configuration

Ensure displays are configured correctly:

• Primary display set properly (interactive display if present)

• Additional displays (including wired tabletop touch controllers) set to Extended

• Refresh rate set to 60 Hz or higher

• Scaling set to 250 percent on the main display

• Calibrate touch if using interactive displays or tabletop controllers.

4

Activate Mago

Once the system is updated and configured, continue with the Mago Configuration Wizard.

• Follow the steps displayed by the wizard to activate Mago Pro, either locally or online depending on your deployment scenario. Follow the guide here: Activation and First Configuration

At the Local User step, choose a username and optional password. Complete all remaining steps and restart.

Windows will automatically log into the new Mago local user and launch Mago Pro.

5

Configure the Mago user

1. Close the Mago app:

   • If kiosk mode is enabled, disable it via “Mago Pro Settings → Advanced” as Admin user (CTRL+ALT+DEL → Logout → Login as Admin → Open Mago Room Settings) or via Admin Center policy.

   • If kiosk mode is disabled: long-press the top Mago logo for 5 seconds and confirm exit.

2. Set audio input/output devices correctly under Windows Settings.

3. Confirm Google Chrome is the default browser. If not, set it manually.

4. Disable all Windows notifications.

Optional performance tuning

• Unpin all taskbar icons.

• Disable Search, Widgets and Task View.

• Set Dark mode theme.

6

Optional: Install and configure the Microsoft Teams desktop client

1. Uninstall any preinstalled Teams or Teams Personal.

2. Download the latest Teams desktop client using Chrome.

3. Sign in with the same room resource account used in Mago Pro settings (Calendar and Instant Meetings).

4. Apply these Teams settings:

   • Disable Auto-start

   • Enable Open in background

   • Enable Keep running when closed

   • Enable Turn off animations

5. Restart the PC.

6. Enable “Use Teams Desktop Client” in Mago Pro Settings → Advanced.

7

First-use validation

Verify that the room behaves correctly.

1. Automatic login to the Mago user.

2. Launch a Teams meeting from Mago and verify:

   • Auto-join

   • Camera works

   • Microphone works

   • Speaker output is correct

3. Repeat with Zoom, Google Meet and Webex, or any preferred provider.

4. Test all configured screen sharing methods:

   • HDMI ingest

   • Miracast

   • AirPlay

   • Google Cast

   • Mago Link (magolink.com)

5. Test Mago whiteboard (offline and online).

6. Test installed apps (e.g. Chrome).

7. End the meeting and confirm full session cleanup.