Install on Neat (Neat Pulse)

With BYOM, Mago runs on a Neat device managed via Neat Pulse. Users connect their laptop or mobile to start and manage meetings. No calendar integration or room license is required.

Installation steps

1

Check hardware and peripherals

You will use a Neat Bar or Neat Bar Pro connected to a passive external display via HDMI, or a Neat Board or Neat Board Pro with integrated display and AV peripherals. See Neat Devices for the list of certified Neat devices.

2

Prepare the network

Connect the device to wired Gigabit Ethernet. Verify that the connection provides at least 2 Mbps of internet bandwidth. Configure firewall rules and FQDN allowlisting according to the Network requirements. Proxy connections are not supported.

3

Prepare wireless screen sharing

Mago Link allows any user to share their screen by visiting magolink.com from a browser on their laptop or mobile. No app install is required. Verify that the network meets the requirements described in Mago Link.

4

Prepare video conferencing

By default, Mago joins meetings as a guest with no additional setup.

If BYOM users should join as authenticated participants, bypassing the lobby and appearing with their own identity, additional configuration is required depending on the provider.

Complete the steps for each provider that applies to your deployment.

Microsoft Teams

Guest Join (ID and Passcode)

Guest Join is available out of the box. The room joins as a guest and always goes to the lobby. No additional setup is required.

User Join (BYOM Authenticated Calls)

To enable User Join (BYOM Authenticated Calls), which allow users to bypass the lobby and appear with their own identity, you will need to:

• Configure the Mago enterprise app in Microsoft Entra

• Install the Azure Communication Services service principal in the tenant

• Each user who connects with their device will also require a Microsoft Teams license

See Authenticated Calls with Microsoft Teams for the full procedure.

Each user will sign in with their video call provider account in the Mago app on their personal device, and their authenticated identity is passed automatically to the room when connected.

Zoom

Webex

Google Meet

5

Enroll the device in Neat Pulse

Make sure the Neat device is already enrolled in your Neat Pulse account. If it is not, follow the Neat onboarding flow to add it before proceeding. See https://neat.no/pulse/

6

Install Mago from Neat AppHub

On your Neat device, open the Neat Pulse management portal and navigate to the AppHub. Search for Mago and install it. Alternatively, you can push the app remotely to one or more devices directly from Neat Pulse.

7

Grant required permissions

On first launch, Mago will request permissions for microphone, camera, networking, and local discovery. Grant all permissions when prompted. These are required for video conferencing, pairing, and screen sharing to function correctly.

8

Sign in or Sign up to Mago Admin Center

If you do not already have an account, register at admin.mago.io. You will also need a valid Mago license key. If you do not have one, you can select a free trial during device activation.

9

Activate the device and complete the setup wizard

On first launch, Mago displays an activation screen with a QR code or a 6-digit code. Open admin.mago.io in a browser, go to Devices > Activate, and follow the on-screen steps to activate. Name the device when prompted. The device will appear under Devices in the Admin Center once activation is complete.

During the activation wizard, complete the following configuration steps.

• Skip calendar setup. BYOM does not use a room calendar. Skip the calendar configuration step when prompted.

• Configure video call providers. For each video conferencing provider you plan to use (Microsoft Teams, Zoom, Cisco Webex, Google Meet, Mago Meet), enable Guest Join with meeting ID and passcode. For Zoom, an account is required.

10

Configure policies

In Mago Admin Center, go to Policies and create or assign a policy for the device. Configure appearance, device settings, and any restrictions as needed. The device will update over the air.

11

Verify

• Confirm date and time are correct

• Verify network connectivity

• Test wireless screen sharing

• Test AV peripherals

The room is now ready for BYOM use!